Redkite Real Talk: Family and Friends
Family & Friends: How to be there when it matters most
What families facing childhood cancer really need.
Friends and Family
Nathan Jepson, father of Ollie, shares the vital role family and friends play and the importance of being present and offering meaningful support. Discover what truly helps families facing childhood cancer and how you can make a difference.
It takes a village when a family is facing childhood cancer
What kind of impact does the support of family and friends provide?
When a child is diagnosed with cancer, the entire family may go through an overwhelming and emotional period filled with uncertainty. This often includes feelings of shock, disbelief, grief & loss of life before the diagnosis and rising financial stress. The support of family and friends can provide much-needed relief and comfort, creating a network of care that helps parents manage the day-to-day challenges. Simply being there—showing up, listening, and offering practical help—can alleviate feelings of isolation and anxiety. Support from loved ones can also offer a sense of normality and stability, helping families navigate their journey with greater resilience and hope.
What support is helpful for families?
Helpful support is thoughtful, practical, and tailored to the family’s unique needs. This might include preparing meals that can be easily frozen or consumed when convenient, offering to run errands or help with household chores, and providing childcare for siblings. Emotional support is also crucial—sometimes, just being present and offering a listening ear can make a world of difference. It’s about understanding what the family truly needs, rather than assuming, and being willing to help in ways that are genuinely supportive and meaningful.
What is important to remember when facing childhood cancer?
Facing childhood cancer is an overwhelming experience that affects every aspect of a family’s life. It’s important to remember that every family’s needs are different, and their needs may change over time. Patience, empathy, and open communication are key. Remember that asking for and accepting help is not a sign of weakness, but a necessary part of managing such a challenging journey. Families may not always have the capacity to articulate their needs, so offering specific forms of assistance or simply being present can be incredibly valuable. Every small act of kindness contributes to the family’s strength and ability to cope.
How Redkite can help
We understand that when a child aged 18 or younger is diagnosed with cancer, a whole community feels the impact. Redkite’s team of social workers are childhood cancer specialists and are here to support everyone affected by a child’s diagnosis; from the time of diagnosis, throughout treatment and beyond.
Our services include:
- Free counselling for children and adults
- Online specialist information and resources on the my Redkite portal
- KiteCrew app to help friends and loved ones organise support for affected families
- Free library of books to borrow
- Financial assistance for affected families
- Support groups for children, parents and grandparents
Live chat
Live online customer service chat is available to guide you with the resources and information you need.
Anyone who may be impacted by a child and family facing childhood cancer can contact us.
Live chat is available Monday – Friday: 9am – 5pm AEST
When local community and nationally specialised support, like Redkite, work together, a family’s outcomes are much improved.
Mon – Fri 9am – 5pm (AEST)
We are here to support you in many ways…
Empowering you
We have a range of information on our website that can help you better understand and support a family throughout their childhood cancer experience.
Supporting you
We help extended family members and friends (adults and children) face the emotional effects of childhood cancer by providing free counselling, social work and more.
Helping you help them
Sometimes, it can be hard to ask for help. Redkite’s mobile app, KiteCrew, is a tool you can use to help a family with the day-to-day tasks that are left behind when they’re focused on their child’s care.
Talk to us
Our friendly support team are here to answer your questions and help you access any support you may need. You can contact us via phone, email or webchat.
How community can organise support for a family facing childhood cancer with the KiteCrew app
Helping a family whose child has cancer with their day-to-day tasks is a great place to start and make a big difference.
KiteCrew is a simple app that allows a family’s support network to coordinate and organise all the practical help they need. From walking the dog, school pickups or doing laundry. This app schedules daily tasks with a family’s crew of supporters making offering and accepting help simple.
Request information And support
We’re ready to help. Please call us on 1800 REDKITE (Mon – Fri 9am – 7pm AEST), or fill out the form below.