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Resources

Other financial support services for families facing childhood cancer


Redkite provides financial support to families who have a child under 18 with cancer.


Financial support from other service providers

In addition to Redkite’s Financial Assistance Program and financial support services, there are many other companies and government agencies offering programs to ease the financial stress that can be caused by childhood cancer. Click your state to find out what support services are available to you.

Sydney Water

Support available:

  • Flexible payment option
  • Centrepay Payment option
  • Payment Assistance scheme credits
  • Plum assist support- essential Plumbing work
  • Bill assist support – Long term payment difficulties
  • Pension rebates
  • Family Violence assistance

Eligibility:

  • Sydney resident
  • Current Sydney Water client + owner of resident property
  • Submit a bill waiver form and reference Redkite as an approved community provider

Origin Energy

Support available:

Within the Power On Program, Origin Energy offers flexible payment options e.g. delay payment.


AGL

Support available:

Free access to a financial counsellor or customer service representative trained to discuss payment management plans, Centrepay support, Government relief, concession programs, etc.

Eligibility:

  • Current customer of AGL (with access to current bill)

Energy Australia

Support available:

Flexible payment options called Energy Assist:

  • Pay on-going energy use in manageable instalments
  • Understand how to become more energy efficient
  • Reduce and pay off energy debt
  • Centapay option

Eligibility:

Hardship defined:

  • Death in the family
  • Household illness
  • Family and domestic violence
  • Unemployment
  • Reduced income

For more information on the eligibility please call Energy Australia’s customer service.

Please note: Hardship policy may differ per state.


Alinta

Support available:

  • Payment delays arrangement
  • Setting up instalment payment plans or alternative payment options such as Centrepay and direct debit
  • Referral to external organisations that will be able to provide financial counselling
  • Assistance with obtaining access to relevant Government utility assistance programs
  • Providing practical energy efficiency advice on how best to reduce your ongoing energy usage

Eligibility:

Current Alinta clients have to call 13 37 02 before the bill is due and speak to Alinta’s customer support for assistance.


Telstra

Support available:

Telstra can offer flexible options of support for their customers going through difficult circumstances, such as flexible payment options, payment extensions, changes of current plans or pre-paid services. Their team can help you find the right assistance to keep you connected for as long as you need.

Eligibility:

For assessment of eligibility please call Telstra’s customer service and request the Hardship policy.

Hardship defined:

  • Loss of job
  • Illness
  • Death in the family
  • Impacted by domestic or family violence
  • Impacted by a natural disaster

Vodafone

Support available:

The Financial Assistance team will determine the best assistance program. Some of the solutions are:

  • Spend controls
  • Restriction of service
  • Data capped plans
  • Payment arrangements – length depending on your circumstances
  • Payment extensions
  • Waiving of late payment or cancellation fees
  • Bill waivers in exceptional circumstances

Eligibility:

  • Vodafone client
  • Hardship defined:
    • Loss of income or property
    • Sudden illness or injury
    • Change of family circumstances
    • Affected by natural disasters such as bushfire, flood, earthquake or drought or the current COVID-19 situation

Optus

Support available:

  • Review of current plan and cost-effective interim options that would be suitable
  • Review of minimum monthly spend to see if moving to a Prepaid service would be suitable
  • Review of services to see if restricting one or all services would be suitable
  • Waiving late payment fees which may have incurred on outstanding bills
  • Granting a temporary hold so that bills don’t need to be paid on the due date
  • Review of account to find alternative arrangements such as cancelling unused services or transferring post-paid service to prepaid
  • Offering support on the Home internet service bill, including Optus Broadband Internet (NBN, ADSL & Cable), Optus 4G Wireless and Optus 5G Home

Eligibility:

Hardship defined:

  • Injury or illness
  • Domestic or family violence
  • Natural disasters
  • Death in the family
  • Homelessness
  • COVID-19
  • Loss of employment / Reduced hours at work

Energy Accounts Payment Assistance (EAPA)

Support available:

Vouchers.

Eligibility:

  • Electricity or natural gas account for a NSW residential address, which is primary place of residence and the account must be active at the time of assessment (all other accounts are not eligible)    
  • Be the electricity or natural gas account holder (your account and bill must be in your name)
  • Be experiencing a short-term financial crisis or emergency that has caused you financial hardship and impacted your ability to pay your current residential energy bill (in part or in full) 

The Home Energy Emergency Assistance Scheme

Support available:

One-off emergency assistance to help to pay home energy bills for up to $720 once every 2 years.

Eligibility:

  • Hold a current concession card, or –
  • Have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners; contact Services Australia or –
  • Department of Veterans’ Affairs for details of the maximum income rate be part of your energy provider’s hardship program or payment plan

Phone: 13 QGOV (13 74 68)


Government Utility Allowance

Support available:

  • Single: $166.80 a quarter
  • Couple: $83.40 a quarter for each eligible member of a couple

Eligibility:

This allowance is accessed automatically if certain payments from the Australian Government are received. No need to apply for it.


Lifeline service seeker

Directory Search tool for support services that can be filtered by state/region and client needs.


WayAhead

Mental health support search tool.


Salvation Army – Money Care

Free Financial Counselling and resources.


Salov – You’re the boss program

Digital financial Skill building program.


Uniting Care

Money Management, information resources and tools.


Money Smart

Government information portal on financial wellbeing.


Disclaimer:

The information providided on this page is subject to change and eligibility and services offered will be determined by the providers only.

Utility Relief Grant Scheme

Support available:

The grant provides help to pay a mains electricity, gas or water bill that is overdue due to a temporary financial crisis.

Eligibility:

  • Pensioner Concession Card
  • Health Care Card

Phone: 1800 658 521

Email: Urgis.applications@health.vic.gov.au


Origin Energy

Support available:

Within the Power On Program, Origin Energy offers flexible payment options e.g. delay payment.


Energy Australia

Support available:

Flexible payment options called Energy Assist:

  • Pay on-going energy use in manageable instalments
  • Understand how to become more energy efficient
  • Reduce and pay off energy debt
  • Centapay option

Eligibility:

Hardship defined:

  • Death in the family
  • Household illness
  • Family and domestic violence
  • Unemployment
  • Reduced income

For more information on the eligibility please call Energy Australia’s customer service.

Please note: Hardship policy may differ per state.


Alinta

Support available:

  • Payment delays arrangement
  • Setting up instalment payment plans or alternative payment options such as Centrepay and direct debit
  • Referral to external organisations that will be able to provide financial counselling
  • Assistance with obtaining access to relevant Government utility assistance programs
  • Providing practical energy efficiency advice on how best to reduce your ongoing energy usage

Eligibility:

Current Alinta clients have to call 13 37 02 before the bill is due and speak to Alinta’s customer support for assistance.


Telstra

Support available:

Telstra can offer flexible options of support for their customers going through difficult circumstances, such as flexible payment options, payment extensions, changes of current plans or pre-paid services. Their team can help you find the right assistance to keep you connected for as long as you need.

Eligibility:

For assessment of eligibility please call Telstra’s customer service and request the Hardship policy.

Hardship defined:

  • Loss of job
  • Illness
  • Death in the family
  • Impacted by domestic or family violence
  • Impacted by a natural disaster

Vodafone

Support available:

The Financial Assistance team will determine the best assistance program. Some of the solutions are:

  • Spend controls
  • Restriction of service
  • Data capped plans
  • Payment arrangements – length depending on your circumstances
  • Payment extensions
  • Waiving of late payment or cancellation fees
  • Bill waivers in exceptional circumstances

Eligibility:

  • Vodafone client
  • Hardship defined:
    • Loss of income or property
    • Sudden illness or injury
    • Change of family circumstances
    • Affected by natural disasters such as bushfire, flood, earthquake or drought or the current COVID-19 situation

Optus

Support available:

  • Review of current plan and cost-effective interim options that would be suitable
  • Review of minimum monthly spend to see if moving to a Prepaid service would be suitable
  • Review of services to see if restricting one or all services would be suitable
  • Waiving late payment fees which may have incurred on outstanding bills
  • Granting a temporary hold so that bills don’t need to be paid on the due date
  • Review of account to find alternative arrangements such as cancelling unused services or transferring post-paid service to prepaid
  • Offering support on the Home internet service bill, including Optus Broadband Internet (NBN, ADSL & Cable), Optus 4G Wireless and Optus 5G Home

Eligibility:

Hardship defined:

  • Injury or illness
  • Domestic or family violence
  • Natural disasters
  • Death in the family
  • Homelessness
  • COVID-19
  • Loss of employment / Reduced hours at work

Utility Relief Grant Scheme

Support available:

The grant provides help to pay a mains electricity, gas or water bill that is overdue due to a temporary financial crisis. The amount of the grant is based on the amount owed at the time of application. It is also based on the reasons given in the application form.

  • Receive a maximum of $650 on each utility type in a two-year period (or $1,300 for households with a single source of energy (for example, electricity only)
  • Apply for separate grants for each utility (electricity, gas and water)

Eligibility:

N/A

Phone: 1800 658 521

Email: Urgis.applications@health.vic.gov.au


The Home Energy Emergency Assistance Scheme

Support available:

One-off emergency assistance to help to pay home energy bills for up to $720 once every 2 years.

Eligibility:

  • Hold a current concession card, or –
  • Have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners; contact Services Australia or –
  • Department of Veterans’ Affairs for details of the maximum income rate be part of your energy provider’s hardship program or payment plan

Phone: 13 QGOV (13 74 68)


Government Utility Allowance

Support available:

  • Single: $166.80 a quarter
  • Couple: $83.40 a quarter for each eligible member of a couple

Eligibility:

This allowance is accessed automatically if certain payments from the Australian Government are received. No need to apply for it.


Lifeline service seeker

Directory Search tool for support services that can be filtered by state/region and client needs.


Info exchange

Directory Search tool for support services ‘Ask for Izzy’.


Salvation Army – Money Care

Free Financial Counselling and resources.


Salov – You’re the boss program

Digital financial Skill building program.


Uniting Care

Money Management, information resources and tools.


Money Smart

Government information portal on financial wellbeing.


Disclaimer:

The information providided on this page is subject to change and eligibility and services offered will be determined by the providers only.

Urban Utilities

Support available:

Assistance with the water bill.

Eligibility:

  • Queensland resident

Origin Energy

Support available:

Within the Power On Program, Origin Energy offers flexible payment options e.g. delay payment.


AGL

Support available:

Free access to a financial counsellor or customer service representative trained to discuss payment management plans, Centrepay support, Government relief, concession programs, etc.

Eligibility:

  • Current customer of AGL (with access to current bill)

Alinta

Support available:

  • Payment delays arrangement
  • Setting up instalment payment plans or alternative payment options such as Centrepay and direct debit
  • Referral to external organisations that will be able to provide financial counselling
  • Assistance with obtaining access to relevant Government utility assistance programs
  • Providing practical energy efficiency advice on how best to reduce your ongoing energy usage

Eligibility:

Current Alinta clients have to call 13 37 02 before the bill is due and speak to Alinta’s customer support for assistance.


Telstra

Support available:

Telstra can offer flexible options of support for their customers going through difficult circumstances, such as flexible payment options, payment extensions, changes of current plans or pre-paid services. Their team can help you find the right assistance to keep you connected for as long as you need.

Eligibility:

For assessment of eligibility please call Telstra’s customer service and request the Hardship policy.

Hardship defined:

  • Loss of job
  • Illness
  • Death in the family
  • Impacted by domestic or family violence
  • Impacted by a natural disaster

Vodafone

Support available:

The Financial Assistance team will determine the best assistance program. Some of the solutions are:

  • Spend controls
  • Restriction of service
  • Data capped plans
  • Payment arrangements – length depending on your circumstances
  • Payment extensions
  • Waiving of late payment or cancellation fees
  • Bill waivers in exceptional circumstances

Eligibility:

  • Vodafone client
  • Hardship defined:
    • Loss of income or property
    • Sudden illness or injury
    • Change of family circumstances
    • Affected by natural disasters such as bushfire, flood, earthquake or drought or the current COVID-19 situation

Optus

Support available:

  • Review of current plan and cost-effective interim options that would be suitable
  • Review of minimum monthly spend to see if moving to a Prepaid service would be suitable
  • Review of services to see if restricting one or all services would be suitable
  • Waiving late payment fees which may have incurred on outstanding bills
  • Granting a temporary hold so that bills don’t need to be paid on the due date
  • Review of account to find alternative arrangements such as cancelling unused services or transferring post-paid service to prepaid
  • Offering support on the Home internet service bill, including Optus Broadband Internet (NBN, ADSL & Cable), Optus 4G Wireless and Optus 5G Home

Eligibility:

Hardship defined:

  • Injury or illness
  • Domestic or family violence
  • Natural disasters
  • Death in the family
  • Homelessness
  • COVID-19
  • Loss of employment / Reduced hours at work

The Home Energy Emergency Assistance Scheme

Support available:

One-off emergency assistance to help to pay home energy bills for up to $720 once every 2 years.

Eligibility:

  • Hold a current concession card, or –
  • Have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners; contact Services Australia or –
  • Department of Veterans’ Affairs for details of the maximum income rate be part of your energy provider’s hardship program or payment plan

Phone: 13 QGOV (13 74 68)


Government Utility Allowance

Support available:

  • Single: $166.80 a quarter
  • Couple: $83.40 a quarter for each eligible member of a couple

Eligibility:

This allowance is accessed automatically if certain payments from the Australian Government are received. No need to apply for it.


Lifeline service seeker

Directory Search tool for support services that can be filtered by state/region and client needs.


Salvation Army – Money Care

Free Financial Counselling and resources.


Salov – You’re the boss program

Digital financial Skill building program.


Uniting Care

Money Management, information resources and tools.


Money Smart

Government information portal on financial wellbeing.


Disclaimer:

The information providided on this page is subject to change and eligibility and services offered will be determined by the providers only.

Origin Energy

Support available:

Within the Power On Program, Origin Energy offers flexible payment options e.g. delay payment.


Synergy

Support available:

Assessment of needs through Keeping Connected Program:

  • Delayed payment plan
  • Financial counselling
  • Government concession schemes

Eligibility:

For assessment of eligibility please call Synergy.


Alinta

Support available:

  • Payment delays arrangement
  • Setting up instalment payment plans or alternative payment options such as Centrepay and direct debit
  • Referral to external organisations that will be able to provide financial counselling
  • Assistance with obtaining access to relevant Government utility assistance programs
  • Providing practical energy efficiency advice on how best to reduce your ongoing energy usage

Eligibility:

Current Alinta clients have to call 13 37 02 before the bill is due and speak to Alinta’s customer support for assistance.


Telstra

Support available:

Telstra can offer flexible options of support for their customers going through difficult circumstances, such as flexible payment options, payment extensions, changes of current plans or pre-paid services. Their team can help you find the right assistance to keep you connected for as long as you need.

Eligibility:

For assessment of eligibility please call Telstra’s customer service and request the Hardship policy.

Hardship defined:

  • Loss of job
  • Illness
  • Death in the family
  • Impacted by domestic or family violence
  • Impacted by a natural disaster

Vodafone

Support available:

The Financial Assistance team will determine the best assistance program. Some of the solutions are:

  • Spend controls
  • Restriction of service
  • Data capped plans
  • Payment arrangements – length depending on your circumstances
  • Payment extensions
  • Waiving of late payment or cancellation fees
  • Bill waivers in exceptional circumstances

Eligibility:

  • Vodafone client
  • Hardship defined:
    • Loss of income or property
    • Sudden illness or injury
    • Change of family circumstances
    • Affected by natural disasters such as bushfire, flood, earthquake or drought or the current COVID-19 situation

Optus

Support available:

  • Review of current plan and cost-effective interim options that would be suitable
  • Review of minimum monthly spend to see if moving to a Prepaid service would be suitable
  • Review of services to see if restricting one or all services would be suitable
  • Waiving late payment fees which may have incurred on outstanding bills
  • Granting a temporary hold so that bills don’t need to be paid on the due date
  • Review of account to find alternative arrangements such as cancelling unused services or transferring post-paid service to prepaid
  • Offering support on the Home internet service bill, including Optus Broadband Internet (NBN, ADSL & Cable), Optus 4G Wireless and Optus 5G Home

Eligibility:

Hardship defined:

  • Injury or illness
  • Domestic or family violence
  • Natural disasters
  • Death in the family
  • Homelessness
  • COVID-19
  • Loss of employment / Reduced hours at work

The Home Energy Emergency Assistance Scheme

Support available:

One-off emergency assistance to help to pay home energy bills for up to $720 once every 2 years.

Eligibility:

  • Hold a current concession card, or –
  • Have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners; contact Services Australia or –
  • Department of Veterans’ Affairs for details of the maximum income rate be part of your energy provider’s hardship program or payment plan

Phone: 13 QGOV (13 74 68)


Hardship Utility Grant Scheme (HUGS)

Support available:

Payment offering differs per region.

Eligibility:

Western Australian utility customers who are in financial hardship and are unable to pay utility bills.

Hardship defined:

  1. Contact your utility provider to discuss outstanding debt to be assessed by the utility provider as being in financial hardship and not in payment difficulty
  2. All options with the utility provider are exhausted and payment arrangement for at least 180 days to address the outstanding debt is entered
  3. After completion of the payment arrangement, the outstanding bill must still be more than $300

Email: hugs@communities.wa.gov.au


Government Utility Allowance

Support available:

  • Single: $166.80 a quarter
  • Couple: $83.40 a quarter for each eligible member of a couple

Eligibility:

This allowance is accessed automatically if certain payments from the Australian Government are received. No need to apply for it.


Lifeline service seeker

Directory Search tool for support services that can be filtered by state/region and client needs.


Salvation Army – Money Care

Free Financial Counselling and resources.


Salov – You’re the boss program

Digital financial Skill building program.


Uniting Care

Money Management, information resources and tools.


Money Smart

Government information portal on financial wellbeing.


Disclaimer:

The information providided on this page is subject to change and eligibility and services offered will be determined by the providers only.

Origin Energy

Support available:

Within the Power On Program, Origin Energy offers flexible payment options e.g. delay payment.


AGL

Support available:

Free access to a financial counsellor or customer service representative trained to discuss payment management plans, Centrepay support, Government relief, concession programs, etc.

Eligibility:

  • Current customer of AGL (with access to current bill)

Energy Australia

Support available:

Flexible payment options called Energy Assist:

  • Pay on-going energy use in manageable instalments
  • Understand how to become more energy efficient
  • Reduce and pay off energy debt
  • Centapay option

Eligibility:

Hardship defined:

  • Death in the family
  • Household illness
  • Family and domestic violence
  • Unemployment
  • Reduced income

For more information on the eligibility please call Energy Australia’s customer service.

Please note: Hardship policy may differ per state.


Alinta

Support available:

  • Payment delays arrangement
  • Setting up instalment payment plans or alternative payment options such as Centrepay and direct debit
  • Referral to external organisations that will be able to provide financial counselling
  • Assistance with obtaining access to relevant Government utility assistance programs
  • Providing practical energy efficiency advice on how best to reduce your ongoing energy usage

Eligibility:

Current Alinta clients have to call 13 37 02 before the bill is due and speak to Alinta’s customer support for assistance.


Telstra

Support available:

Telstra can offer flexible options of support for their customers going through difficult circumstances, such as flexible payment options, payment extensions, changes of current plans or pre-paid services. Their team can help you find the right assistance to keep you connected for as long as you need.

Eligibility:

For assessment of eligibility please call Telstra’s customer service and request the Hardship policy.

Hardship defined:

  • Loss of job
  • Illness
  • Death in the family
  • Impacted by domestic or family violence
  • Impacted by a natural disaster

Vodafone

Support available:

The Financial Assistance team will determine the best assistance program. Some of the solutions are:

  • Spend controls
  • Restriction of service
  • Data capped plans
  • Payment arrangements – length depending on your circumstances
  • Payment extensions
  • Waiving of late payment or cancellation fees
  • Bill waivers in exceptional circumstances

Eligibility:

  • Vodafone client
  • Hardship defined:
    • Loss of income or property
    • Sudden illness or injury
    • Change of family circumstances
    • Affected by natural disasters such as bushfire, flood, earthquake or drought or the current COVID-19 situation

Optus

Support available:

  • Review of current plan and cost-effective interim options that would be suitable
  • Review of minimum monthly spend to see if moving to a Prepaid service would be suitable
  • Review of services to see if restricting one or all services would be suitable
  • Waiving late payment fees which may have incurred on outstanding bills
  • Granting a temporary hold so that bills don’t need to be paid on the due date
  • Review of account to find alternative arrangements such as cancelling unused services or transferring post-paid service to prepaid
  • Offering support on the Home internet service bill, including Optus Broadband Internet (NBN, ADSL & Cable), Optus 4G Wireless and Optus 5G Home

Eligibility:

Hardship defined:

  • Injury or illness
  • Domestic or family violence
  • Natural disasters
  • Death in the family
  • Homelessness
  • COVID-19
  • Loss of employment / Reduced hours at work

The Home Energy Emergency Assistance Scheme

Support available:

One-off emergency assistance to help to pay home energy bills for up to $720 once every 2 years.

Eligibility:

  • Hold a current concession card, or –
  • Have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners; contact Services Australia or –
  • Department of Veterans’ Affairs for details of the maximum income rate be part of your energy provider’s hardship program or payment plan

Phone: 13 QGOV (13 74 68)


Energy Bill concession

Support available:

Apply for help with the cost of energy bills for the principal place of residence. For 2021/22, receive up to $233.60 to cover energy payments, including fuels used to generate energy (eg LPG bottled gas and petrol).

Eligibility:

  • South Australians on low or fixed incomes
  • Centrelink Health care card
  • Concession
  • DVA Gold card holder

Email: concessions@sa.gov.au


Government Utility Allowance

Support available:

  • Single: $166.80 a quarter
  • Couple: $83.40 a quarter for each eligible member of a couple

Eligibility:

This allowance is accessed automatically if certain payments from the Australian Government are received. No need to apply for it.


Lifeline service seeker

Directory Search tool for support services that can be filtered by state/region and client needs.


Salvation Army – Money Care

Free Financial Counselling and resources.


Salov – You’re the boss program

Digital financial Skill building program.


Uniting Care

Money Management, information resources and tools.


Money Smart

Government information portal on financial wellbeing.


Disclaimer:

The information providided on this page is subject to change and eligibility and services offered will be determined by the providers only.

Origin Energy

Support available:

Within the Power On Program, Origin Energy offers flexible payment options e.g. delay payment.


Alinta

Support available:

  • Payment delays arrangement
  • Setting up instalment payment plans or alternative payment options such as Centrepay and direct debit
  • Referral to external organisations that will be able to provide financial counselling
  • Assistance with obtaining access to relevant Government utility assistance programs
  • Providing practical energy efficiency advice on how best to reduce your ongoing energy usage

Eligibility:

Current Alinta clients have to call 13 37 02 before the bill is due and speak to Alinta’s customer support for assistance.


Telstra

Support available:

Telstra can offer flexible options of support for their customers going through difficult circumstances, such as flexible payment options, payment extensions, changes of current plans or pre-paid services. Their team can help you find the right assistance to keep you connected for as long as you need.

Eligibility:

For assessment of eligibility please call Telstra’s customer service and request the Hardship policy.

Hardship defined:

  • Loss of job
  • Illness
  • Death in the family
  • Impacted by domestic or family violence
  • Impacted by a natural disaster

Vodafone

Support available:

The Financial Assistance team will determine the best assistance program. Some of the solutions are:

  • Spend controls
  • Restriction of service
  • Data capped plans
  • Payment arrangements – length depending on your circumstances
  • Payment extensions
  • Waiving of late payment or cancellation fees
  • Bill waivers in exceptional circumstances

Eligibility:

  • Vodafone client
  • Hardship defined:
    • Loss of income or property
    • Sudden illness or injury
    • Change of family circumstances
    • Affected by natural disasters such as bushfire, flood, earthquake or drought or the current COVID-19 situation

Optus

Support available:

  • Review of current plan and cost-effective interim options that would be suitable
  • Review of minimum monthly spend to see if moving to a Prepaid service would be suitable
  • Review of services to see if restricting one or all services would be suitable
  • Waiving late payment fees which may have incurred on outstanding bills
  • Granting a temporary hold so that bills don’t need to be paid on the due date
  • Review of account to find alternative arrangements such as cancelling unused services or transferring post-paid service to prepaid
  • Offering support on the Home internet service bill, including Optus Broadband Internet (NBN, ADSL & Cable), Optus 4G Wireless and Optus 5G Home

Eligibility:

Hardship defined:

  • Injury or illness
  • Domestic or family violence
  • Natural disasters
  • Death in the family
  • Homelessness
  • COVID-19
  • Loss of employment / Reduced hours at work

The Home Energy Emergency Assistance Scheme

Support available:

One-off emergency assistance to help to pay home energy bills for up to $720 once every 2 years.

Eligibility:

  • Hold a current concession card, or –
  • Have an income equal to or less than the Australian Government’s maximum income rate for part-age pensioners; contact Services Australia or –
  • Department of Veterans’ Affairs for details of the maximum income rate be part of your energy provider’s hardship program or payment plan

Phone: 13 QGOV (13 74 68)


Utility Grant relief

Support available:

The Department of Health & Human Services (DHHS) offers a variety of concessions and benefits to eligible cardholders to assist low-income Victorians with energy bills. You may be eligible for the following:

  • Winter Gas Concession
  • Utility Relief Grant
  • Non-Government Assistance

Eligibility:

  • Resident of Tasmania
  • Relevant concession card

Government Utility Allowance

Support available:

  • Single: $166.80 a quarter
  • Couple: $83.40 a quarter for each eligible member of a couple

Eligibility:

This allowance is accessed automatically if certain payments from the Australian Government are received. No need to apply for it.


Lifeline service seeker

Directory Search tool for support services that can be filtered by state/region and client needs.


Salvation Army – Money Care

Free Financial Counselling and resources.


Salov – You’re the boss program

Digital financial Skill building program.


Uniting Care

Money Management, information resources and tools.


Money Smart

Government information portal on financial wellbeing.


Disclaimer:

The information providided on this page is subject to change and eligibility and services offered will be determined by the providers only.

Request information & support

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Connect Group – Expression of Interest

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Family hugging near a river

Emotions
29th Sep

Childhood Cancer, COVID-19 and Mental Health

Redkite’s team of social workers share their tips for taking care of your mental health while facing childhood cancer and COVID-19.

Childhood Cancer, COVID-19 and Mental Health

Redkite’s team of social workers share their tips for taking care of your mental health while facing childhood cancer and COVID-19.

Man reading to his daughter

Emotions
7th Oct

How books can help children with their emotions

It can be hard to talk to your children about how their feeling. In this article, our social workers suggest some books that may help your conversations.

How books can help children with their emotions

It can be hard to talk to your children about how their feeling. In this article, our social workers suggest some books that may help your conversations.