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Home Health professionals Resources & tools for health workers myRedkite User Guide for Health Professionals

Resources

myRedkite User Guide for Health Professionals

The myRedkite portal allows families to access the services they need, whenever they need them.

Bereavement Diagnosis Health Workers Off treatment On treatment Optional Organising Palliative Relapse When treatment ends

Updates to myRedkite – 16 December 2022
myRedkite was originally designed to allow families to apply for and manage the funds they could receive from our Financial Assistance (FA) Program. While our FA process and criteria remain the same, we have now added additional services to the portal to offer further support to families – Group Support, Dare to Dream Scholarships and Bereavement Support. Further information on each service is included in this guide.

The inclusion of these additional services means more than one user per family can now access myRedkite (note, FA is still provided per diagnosed young person, not per family member and so it will be one set of funding regardless of how many accounts are used across the family).

As a family’s nominated HBHP, if they give permission for you to access their accounts you will be able to access any accounts linked to that family, and any services available to those users. This permission can be given (or removed) on the My Profile page.

Contents

Section 1: myRedkite Sign-Up and Client Management

Section 2: Financial Assistance Program

View the full user guide for families

Section 1: myRedkite Sign-Up and Client Management

To access the myRedkite portal go to https://my.redkite.org.au and enter your username and password. Your username will be your email address.

  1. Go to https://my.redkite.org.au and click “Create Account”.
  2. Select Health Professional & complete the registration with your details (name, hospital you are based in, email, work phone, and role) and click next
  3. Please add the details of an alternate health professional contact. This includes name, role/title, email, and work phone number. Once complete – Click “Create Profile”.
  4. You will be able to log in once your hospital confirms your details with us and we enable you as a user on our system.
  5. Once confirmed, you will be able to log into myRedkite

(Please note that myRedkite portal is not compatible with Internet Explorer, we recommend using web browsers such as Google Chrome, Mozilla Firefox or Safari)

When you log in for the first time after your account has been activated, you will be taken through an intro to myRedkite. You will then land on your dashboard. This is the “home page” for your account with a top menu to access the other main pages of the myRedkite HBHP portal.

Dashboard tips

– You can easily search for a client using the search bar or use the “filter by” option for a quick search

– Clients in a red bar means that there is an action awaiting them on the portal

– ‘Eye’ icon means the client has given consent to the health professional to access their portal view

– Health professional can update their details if needed in the “My Profile” tab on the top menu

The HBHP portal provides the option for you to register a client with the myRedkite portal on their behalf. This process is simple to follow very similar to how a client would register themselves. Two important differences if you register a client through the HBHP portal:

– Section for you to provide information about the family’s circumstances relevant to their financial assistance application, such as shared care details.

– As the registration is coming from you as the HBHP, the confirmation of the diagnosis is included as part of the registration process and does not need to be provided separately.

The benefit of registering a client on the HP portal is that it will not require you to confirm the diagnosis as this is automatically confirmed once the client’s details have been submitted.

When a client registers on the myRedkite portal, a confirmation of diagnosis is required before their account is s­­et up. You can see any applications requiring review and confirmation from the dashboard menu – ‘Review applications.

Simply select the client’s application, review the details, and if correct, select ‘Approve’. This will trigger an email notification to the client that their registration has been confirmed and financial assistance can be accessed on the myRedkite portal. If the details are incorrect or the client is ineligible for financial assistance based on their circumstances, for e.g., the ‘off treatment’ date is more than 12 months, select ‘decline’. This will require you to enter the reason for declining the application for a Redkite team member to contact the client and discuss options for further support.

At registration or through their profile, a client can grant access to their hospital’s oncology social work team to access their myRedkite account to assist them with their financial assistance, and now all our new portal services. If consent is granted, you can access their portal by selecting their record from your Dashboard and then the ‘Enter client portal’  button. If there is more than one user associated with the family, you will get a new pop-up asking which family member you would like to log in as. You can then assist them to upload a bill, request a voucher, or complete a level 2 assessment. When you wish to return to your HBHP there is a pane at the top for you to “Exit Client Name’s portal”.

To ensure that the client can access financial assistance, please ensure that their details are kept up to date, particularly their treatment stage and contact details, especially their email address. We recommend reviewing the details monthly.

myRedkite portal has a built-in email notification system which will provide the clients with various updates, for example the status of their bills, E-voucher information and Group Support information. Email notifications will also be sent to you when an important action is required for a client you are supporting. We have limited the number of notifications with actions also reflected on your dashboard. Please make sure that your email address is up to date to ensure you receive all necessary communications from Redkite, as well as your alternate contact details.

If you are experiencing a technical issue using the myRedkite portal, please send us an email (rkservices@redkite.org.au) with the subject line – “myRedkite”. Include a description of the issue and if possible, a screenshot of the problem you are experiencing. 

Redkite adheres to the latest privacy and consent regulations. For more information on our privacy notice and consent terms, please view our Privacy Notice.

If you have any questions or feedback regarding the myRedkite portal, please call 1800 REDKITE or email rkservices@redkite.org.au.

Section 2: Financial Assistance Program

myRedkite allows you to:

  1. Apply for Financial Assistance online on behalf of a family.
  2. Easily view the amount of financial assistance a family has accessed, how much is left and how long it is available for.
  3. Upload a bill and view previously uploaded bills.
  4. Request a Coles Grocery Voucher or Coles Express Fuel Voucher.
  5. Request further assistance for a family.

The only change for users is that their funding is no longer visible on the main dashboard. After logging in, they will need to click the Financial Assistance tile to view their funding.

For more information on Redkite’s Financial Assistance Program, including eligibility, how much financial assistance we can offer, and what we can pay for, please visit the Financial Assistance Program page.

Request information & support

We’re ready to help. Please call us on 1800 REDKITE (Mon – Fri 9am – 7pm AEST), or fill out the form below.

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