Resources
How can Centrelink help my family?
Understanding and navigating Centrelink can be difficult and confusing. Below are some tips about Centrelink and other options that may be relevant to you and your family.
We understand families are under high amounts of pressure and stress during the course of their child’s cancer treatment and beyond.
Tips for accessing Centrelink services and payments
Make sure to remember…
Follow up missed calls
Follow up any missed calls from Centrelink by ringing back on the relevant phone number. This depends on the claim you have applied for. If you miss a call, there is a high chance that your claim will have additional waiting periods or be cancelled altogether. Click here for a list of relevant phone numbers
If your claim is rejected
If your claim is rejected, you have the right to ask why it was rejected and appeal the decision. You may have the option of resubmitting your claim with additional evidence or editing your answers. If this option is not successful, you can get additional support from the Commonwealth Ombudsman.
Redkite is here to help you
Connect with a Redkite Social Worker over the phone, via email or over video and together we can support you to apply for these payments and find more ways to help you and your family that are specific to your circumstances.
Please note: This tip sheet aims to give you some information and options when looking into Centrelink claims and benefits. If you want or need more specific information or help, please look up the Centrelink website or speak to a Financial Advisor regarding your situation as not all the options mentioned may be beneficial or applicable to you.
Redkite is here if you need someone to talk to. you are not alone
Request information And support
We’re ready to help. Please call us on 1800 REDKITE (Mon – Fri 9am – 7pm AEST), or fill out the form below.
Related resources
The myRedkite Portal is where young people with cancer, their families, and those connected to them can access Redkite’s support services.
The myRedkite Portal is where young people with cancer, their families, and those connected to them can access Redkite’s support services.
The myRedkite Portal is where young people with cancer, their families, and those connected to them can access Redkite’s support services.
The myRedkite Portal is where young people with cancer, their families, and those connected to them can access Redkite’s support services.
Redkite’s Coffee Catch Ups are an opportunity to connect regularly with a supportive network of people who understand childhood cancer.
Redkite’s Coffee Catch Ups are an opportunity to connect regularly with a supportive network of people who understand childhood cancer.
Everything changes when a child is diagnosed with cancer. Suddenly, a family must focus all their attention on caring for their sick child.
Everything changes when a child is diagnosed with cancer. Suddenly, a family must focus all their attention on caring for their sick child.