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How can Centrelink help my family?
Understanding and navigating Centrelink can be difficult and confusing. Below are some tips about Centrelink and other options that may be relevant to you and your family.

We understand families are under high amounts of pressure and stress during the course of their child’s cancer treatment and beyond.
Tips for accessing Centrelink services and payments
Make sure to remember…
Follow up missed calls
Follow up any missed calls from Centrelink by ringing back on the relevant phone number. This depends on the claim you have applied for. If you miss a call, there is a high chance that your claim will have additional waiting periods or be cancelled altogether. Click here for a list of relevant phone numbers
If your claim is rejected
If your claim is rejected, you have the right to ask why it was rejected and appeal the decision. You may have the option of resubmitting your claim with additional evidence or editing your answers. If this option is not successful, you can get additional support from the Commonwealth Ombudsman.
Redkite is here to help you
Connect with a Redkite Social Worker over the phone, via email or over video and together we can support you to apply for these payments and find more ways to help you and your family that are specific to your circumstances.
Please note: This tip sheet aims to give you some information and options when looking into Centrelink claims and benefits. If you want or need more specific information or help, please look up the Centrelink website or speak to a Financial Advisor regarding your situation as not all the options mentioned may be beneficial or applicable to you.
Redkite is here if you need someone to talk to. you are not alone
Request information And support
We’re ready to help. Please call us on 1800 REDKITE (Mon – Fri 9am – 7pm AEST), or fill out the form below.
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When it comes to hospitals, teenagers can be sent to either a children’s hospital or an adult one. We help answer any questions you may have about your hospital stay.
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Redkite Music Box is here to help you and your family while you’re going through treatment, when you are at home, between hospital visits or after treatment is finished.
Redkite Music Box is here to help you and your family while you’re going through treatment, when you are at home, between hospital visits or after treatment is finished.