Resources
myRedkite User Guide for families
The myRedkite portal allows families to access the services they need, whenever they need them.
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Contents
If you are a health professional, please see additional instructions here.
Section 1: myRedkite Sign-Up and Account
To access the myRedkite portal go to https://my.redkite.org.au and enter your username and password. Your username will be your email address.
Section 2: Request a Call Back
If you don’t have time to talk to our support team now, you can book in a time for them to call you back.
Section 3: Financial Assistance Program
myRedkite allows you to:
- Apply for Financial Assistance online.
- Easily view the amount of financial assistance you have accessed, how much is left and how long it is available for.
- Upload a bill and view previously uploaded bills.
- Request a Coles Grocery Voucher or Coles Express Fuel Voucher.
- Request further assistance.
For more information on Redkite’s Financial Assistance Program, including eligibility, how much financial assistance we can offer, and what we can pay for, please visit the Financial Assistance Program page.
Section 4: Dare to Dream Scholarship
From 2023, applications for the Dare to Dream Scholarship will be accepted through myRedkite.
For more information on the Redkite and Coles Dare to Dream Scholarship, including eligibility, the application process, and what the scholarship can be used for, please visit the Dare to Dream Scholarship page.
Section 5: Refresh Kids’ Eating & Redkite Music Box
Redkite’s informative online programs help parents, carers, children and teens with a range of challenges, including healthy eating and using music to cope with the emotional impact of cancer. They are available on myRedkite and can be accessed on phones, tablets and computers.
Section 6: Group Support
Redkite’s Group Support gives families all around Australia a chance to connect with people in a similar situation to talk about the unique challenges specific to childhood cancer. Group registrations are managed through your myRedkite account.
For more information on the Group Support Redkite offers, please visit the Group Support page.
Section 7: Book Club
Redkite’s Book Club program allows anyone affected by childhood cancer to borrow books that can help them throughout the cancer experience for free. You can order books through myRedkite.
For more information on the Book Club program, please visit the Book Club page.
Section 8: Bereavement – Funeral Grants
Once your child’s treatment status has been updated to died, the “Bereavement Support” tile will appear. You or your Hospital Based Health Professional can update this on your profile page, or you can contact Redkite directly.
For more information on Redkite’s Bereavement services, including Funeral Grants, please visit the Bereavement Support page.
Section 9: Bereavement Packs
Redkite’s Bereavement Pack is our offer of care to you and your family. The books in this pack share the experiences of other bereaved parents in their own words to support you.
For more information on Redkite’s Bereavement services, including Bereavement Packs, please visit the Bereavement Support page.
Section 10: Bereavement – Group Support
Group Support for bereaved families is available under the “Group Support” tile on the main dashboard. To join a group, follow the instructions in the Group Support section on this page.
For more information on Redkite’s Bereavement services, including Group Support for bereaved families, please visit the Bereavement Support page.
Request information And support
We’re ready to help. Please call us on 1800 REDKITE (Mon – Fri 9am – 7pm AEST), or fill out the form below.
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