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Research

Satisfaction survey of Redkite’s phone and email support.

One of Redkite’s key services is phone and email support. Through this service, Redkite provides information, practical assistance and counselling directly to families. The service has been running since 2007.

To measure satisfaction with the service, Redkite conducted a survey with people who had used the service in the previous 12 months. The survey was designed to assess satisfaction against key elements of service quality, specifically: ease of access, service staff, equity, effectiveness, and responsiveness to client needs.

The survey was conducted between 29 October and 25 November 2013. In total, 88 people participated.

Share or Download the Satisfaction with Redkite’s phone and email support Snapshot

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