Client Outcomes Report 2015-16

Redkite has long recognised the importance of understanding and improving the outcomes of our services for children with cancer and their families; and over the past few years, we have been building our capacity to measure and report on those outcomes.

As part of this work, throughout 2014 and 2015, we developed an overarching client outcomes framework to clearly communicate the outcomes we hope to achieve for the people we support, and to guide the monitoring, evaluation and development of our services.

Our client outcomes framework is presented on the following page and forms the basis for this report. The framework identifies the five overarching outcome areas, and more specific outcomes, that Redkite prioritised in 2015 and 2016. Together, these outcomes contribute
towards our overall purpose of creating the ‘best possible quality of life for children with cancer and their families’.

The outcomes were developed using findings from internal and external research and evaluations (including previous Redkite client consultations), existing Redkite program logic models, and the knowledge and experience of Redkite professionals.

This report describes the significance of each outcome area, how Redkite is working towards those outcomes, and the outcomes we achieved in 2015 and 2016. So far, our work in outcome measurement has focused on our community-based support services and therefore the ‘outcomes achieved’ sections of this report do not include data relating to the 18 hospital-based social work and music therapy positions funded by Redkite. We hope to be able to include these in future reports.