Telephone support

Call  1300 722 644

When your child is diagnosed with cancer, change in your life is inevitable. Parents, family members and friends often describe feeling isolated and not knowing who to talk to or where to go for cancer specific information and counselling support. Redkite is there for you at this challenging time.

If you are a young person aged 24 or under with a cancer diagnosis you may find talking to someone outside your family and friends easier. We are there for you.

Telephone support offers families and young people with cancer the opportunity to remain connected to information, resources and counselling support which can be accessed as and when needed.

How does it work?

Redkite offers telephone support to parents of children with cancer, young people with cancer (up to the age of 24), family members and friends. If you have a query or concern about resources, are seeking information or need emotional support, Redkite’s professional and experienced counsellors are available for you.

Our counsellors are on hand to talk with you about anything you want. You won’t have to give us your name or any other details if you’re not comfortable sharing that. And remember, anything you tell the counsellor will stay between you, the counsellor and their supervisor. We take your privacy very seriously. Please click here for further information on privacy.

If you call again, we will try our best to connect you with the same counsellor. You can also set up appointments in advance to connect with the same counsellor and continue developing your relationship with them.

When can you call?

Telephone support is available Monday to Friday between 9am to 5pm (Australian Eastern Standard Time).

If you need urgent support outside these hours, we strongly suggest you contact your treatment centre, Kids Helpline1800 55 1800 or Lifeline 13 11 14.

What does it cost?

Telephone Support is available for the cost of a local call. Calls from mobile phones will be charged at normal mobile phone rates.

Telephone support is part of the range of Redkite Services available to support young people with cancer and their families.

Consent

If you are under 14, you will need your parent or guardian’s consent to participate in Redkite Telephone counselling. Please ring 1300 722 644 and we can talk with you about this.