Your privacy is very important to us. Throughout support or counselling contact, all personal information provided by you is kept strictly confidential within Redkite unless you give us permission to share it with another party (eg. your hospital team). We will not share personal information with any third party except in the following duty of care and personal safety situations:
If we believe that you are seriously thinking about hurting yourself
If we believe someone else is harming you
If you tell us you have hurt or are seriously thinking about hurting someone else
If we believe there is a serious child protection issue
Redkite will keep files of communication to help us give you the best service possible.
Remember to tell us if you change your details or ‘identity’ so we can keep you connected with your counsellor
We encourage you to keep your own records of our communication. Many people find that this helps them be aware of their progress
Redkite will keep anonymous records (like statistics, trends and issues) in order to evaluate and improve our services.
Feedback
We encourage feedback from everyone who uses Redkite services. This helps us understand more about what you need, what works and what doesn’t. We want to continuously learn and improve our services.
If you have a complaint or compliment or any other feedback about our services we encourage you to email us at support@redkite.org.au or telephone 1300 722 644. All complaints are referred to management for review and response.
